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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life changing

I finally have my finances under control and my debt is decreasing not increasing Reviewed on: 22nd July 2021

Took all the weight off my shoulders

I felt so relieved after my initial conversation, so glad I contacted then Reviewed on: 22nd July 2021

Friendly, efficient help and advice

Whenever I’ve had any concerns, I’ve always had helpful and relevant advice - and been made to feel good about my concerns! Reviewed on: 22nd July 2021

Helping us get back in control

Never had a credit card, then daughter had 18th and we wanted to spoil her, just one spend then we'll pay it off. Then the car died, then we needed clothes for a funeral, then my daughters wedding, by the time we knew it we were £15,000 in debt. We couldn't repay it back fast enough and were not clearing the debt just the interest. I started to panic, cut out tv, Internet, phones. Cut right back on food, gas, electric. But still we were not making ends meet. I plucked up the courage and rang step change. I was scared and ashamed and then they picked up the phone, a friendly voice answered and let me know that I wasn't bad or stupid and that lots of people easily fall into this kind of debt. I was reassured that they could help me with a payment plan, and I could be debt free in 6 years. I have 2 years left and I am happy. We have taken back control of our lives and its thanks to Step change. Reviewed on: 22nd July 2021

Stepchange takes away all the worry to pay ofgfents

Given me such relief to pay what I can afford. Reviewed on: 22nd July 2021

Peace of mind

From the time I contacted StepChange, I feel much in control with my debts as StepChange alleviated most of my worries and concerns and have been there all the time supporting me through this journey they are only a phone call or email away. Reviewed on: 22nd July 2021

Saved my future

Step Change saved me. I was struggling with depression due to debt. They saved me Reviewed on: 22nd July 2021

Excellent service

I cannot recommend StepChange more. They have always been so helpful and understanding, never judging or patronising. The service they provide has helped me get on with my life and actually see a way forward. I am so happy to have found them. Reviewed on: 22nd July 2021

very helpful people

I was in financial difficulties ,contacted step change for help and without judgement was able to help me sort my finances . Reviewed on: 22nd July 2021

A ray of light when I was in a very dark financial place.

A genuinely good company in a pool full of sharks. They have always put my best interests ahead of my creditors. Reviewed on: 22nd July 2021

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