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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Peace of Mind

Gave me massive support allowing me stop worrying giving me peace. Reviewed on: 22nd July 2021

Stress free arrangement

Hello. Highly recommend . Step changed help to manage our debt. Reviewed on: 22nd July 2021

A life saver

A helpful and caring organisation that certainly saved me from a major crisis Reviewed on: 22nd July 2021

Life changer!.

I was struggling for many months both financially and mentally which was having a huge effect on my life. I found Stepchange and they took all that burden off my shoulders and allowed me to begin my life again. I will always be indebted to them for helping me when I had nowhere else to turn. Reviewed on: 22nd July 2021

StepChange

Great service, thank you. Recommended. Reviewed on: 22nd July 2021

Exell

Outstanding service Would recommend to anyone Reviewed on: 22nd July 2021

Excellent!

Helped with multiple topics. Friendly, helpful advisors from initial consultation to managing to help take pressure off financially after becoming ill.wouod highly recommend. Reviewed on: 22nd July 2021

Excellent service,

Always very polite and helpful would highly recommend them Reviewed on: 22nd July 2021

The helpers

Step Chang has helped me a great deal when I had very difficult money problems Reviewed on: 22nd July 2021

Excellent Service

Excellent advice all along the way to debt free next month. Would recommend StepChange to anyone in debt and willing to take advice Reviewed on: 22nd July 2021

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