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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Best people to help if you have a debt problem

Having encountered financial difficulties in my early sixties I made the classic mistake of 'burying my head in the sand' otherwise known as adopting an 'ignore it and it will go away' mode. Unsurprisingly it did not but when I bit the bullet and contacted StepChange, just been able to have a conversation was a huge relief and with their excellent guidance and advice the situation was brought under control and I am now a couple of months short of being debt free. I couldn't have done it without their support. Reviewed on: 27th May 2026

when i needed help they helped me with my debt

when i needed help they helped me with my debt Reviewed on: 27th May 2026

Excellent service & very helpful

Excellent service & very helpful Reviewed on: 27th May 2026

StepChange provides stress-free services.

StepChange provides stress-free services......all through Reviewed on: 27th May 2026

I was in total dispare, until a friend to me that St...

I was in total dispare, until a friend to me that Step Change could help. Reviewed on: 27th May 2026

This is a life changing experience, they help you wi...

This is a life changing experience, they help you with coming to terms with debts and providing solutions to resolving the issues. Reviewed on: 27th May 2026

Very quick set up.

Very quick set up.They have taken care of everything,stopping all debts owners contacting me directly Reviewed on: 27th May 2026

We spent several years paying high interest rates in...

We spent several years paying high interest rates in an attempt to pay off our debts, but the debts remained the same after 5 years. We pleaded with our debtors to lower their rates but by then they were well over 20%. By chance we approached Step Change who enabled us to start paying off our debts which has reduced our debts. Reviewed on: 27th May 2026

Iv been with this company for a few years now they a...

Iv been with this company for a few years now they are brilliant people caring i would recommend them for people struggling with dept i was very worried about my dept i had they took the stress from me and my creditors helped me aswell for not charging interest on money I owe Reviewed on: 27th May 2026

I can only say what a life saver StepChange can be f...

I can only say what a life saver StepChange can be for people that at the time feel all lost at sea and all alone , the support and help which was given was first class THANK YOU StepChange ever so much. Reviewed on: 27th May 2026

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