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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Friendly

Don’t make you feel ashamed of having debtd Reviewed on: 22nd July 2021

stepchange helped me to live again

i used to run my own small business and had a few credit cards,at the age of 44 my life changed as i had a massive heart attack,it turned out i had a very rare disease which affected most of my body,things stopped working and i actually died twice,within 6 months i become disabled as i could not longer walk,i was put on steroids so i ballooned in weight,the list goes on,of course i could no longer work,i had no money and relyed on my partner to pay my bills,i contacted stepchange and they put me at ease and helped to review my situation,my debts were made more manageable as i was put on a debt plan,im still on it as i will never get better,stepchange have always been there and have been very understanding. Reviewed on: 22nd July 2021

They brought calm back into my life

My sanity is restored I can sleep at night thank you so much for that Reviewed on: 22nd July 2021

Great

Very helpful without judgment, easy to talk to I would recommend anyone who has financial problems to get in touch with Step Change. Reviewed on: 22nd July 2021

Brilliant service

Excellent customer service. I worried about making the phone call but was put at ease and given great help and advice. Reviewed on: 22nd July 2021

Helpful and patient

Knowledgable friendly advisor who helped and guided me to the appropriate help Reviewed on: 22nd July 2021

Stepchange

Helped me carry on with life when in dark difficult place Reviewed on: 22nd July 2021

Fantastic

It's the best decision l've ever made. Reviewed on: 22nd July 2021

Amazing

Helped me no end at a really difficult time. Reviewed on: 22nd July 2021

Helpful and non judgemental!

We went to step change when we were in a massive hole. They were so good. Didn’t judge us for getting into a financial mess! They talked through all the options that we had and what each would mean. They made sure that the decision and option we had gone for was financially viable for us and then talked us through each step. They were so helpful and made us feel calmer about our situation. We are now well on our way to being debt free! Reviewed on: 22nd July 2021

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