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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

They brought calm back into my life

My sanity is restored I can sleep at night thank you so much for that Reviewed on: 22nd July 2021

Great

Very helpful without judgment, easy to talk to I would recommend anyone who has financial problems to get in touch with Step Change. Reviewed on: 22nd July 2021

Brilliant service

Excellent customer service. I worried about making the phone call but was put at ease and given great help and advice. Reviewed on: 22nd July 2021

Helpful and patient

Knowledgable friendly advisor who helped and guided me to the appropriate help Reviewed on: 22nd July 2021

Stepchange

Helped me carry on with life when in dark difficult place Reviewed on: 22nd July 2021

Fantastic

It's the best decision l've ever made. Reviewed on: 22nd July 2021

Amazing

Helped me no end at a really difficult time. Reviewed on: 22nd July 2021

Helpful and non judgemental!

We went to step change when we were in a massive hole. They were so good. Didn’t judge us for getting into a financial mess! They talked through all the options that we had and what each would mean. They made sure that the decision and option we had gone for was financially viable for us and then talked us through each step. They were so helpful and made us feel calmer about our situation. We are now well on our way to being debt free! Reviewed on: 22nd July 2021

Have consistently helped for 8 years

We have used Stepchange for over 8 years. Our situation has changed a few times in this time and they have always provided a solution which works for us. Reviewed on: 22nd July 2021

Have helped me so much

After struggling with finances and being embarrassed to get help, step change has helped me in so many ways Reviewed on: 22nd July 2021

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