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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Helped me so much!

Struggling with poor mental health and debt is such a hard thing to go through and Stepchange have helped me massively over the years. I can’t fault them whatsoever and would recommend them to anyone struggling with money management regarding debts. Reviewed on: 22nd July 2021

Five stars

Recommend to friends and family very helpful Reviewed on: 22nd July 2021

Fantastic service

Helped me out when I had nowhere to turn they really are excellent Reviewed on: 22nd July 2021

Great support

Great support from all the team here. Really help me on track Reviewed on: 22nd July 2021

Great Service

Fantastic Customer Service ! Made me feel at ease with my situation. Very understanding Reviewed on: 22nd July 2021

Step change saviours

It's so easy to find yourself in financial difficulties but you are not alone,Stepchange will help guide you so that you can navigate a way out Reviewed on: 22nd July 2021

Amazing service

Really helped me in a low point of my life due to the debt I was in. Really easy to use Reviewed on: 22nd July 2021

Light leading the way.

Always felt more achievable in clearing my debts. Helpful advice on all possible solutions. Reviewed on: 22nd July 2021

Debt management

Helpful friendly staff, debt plan has put mind at rest Reviewed on: 22nd July 2021

Transformed a situation of concern into old news.

Transformed a situation of concern into old news - with polite but not invasive or judgemental concern and consummate professionalism Reviewed on: 22nd July 2021

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Advanced Collection Systems 2.74 from 10 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

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