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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Dont struggle just take the leap and join

I was finding it hard keeping up with payments.sime months i was left with nothink.got in touch with step change n thats wat it did everythink changed for the better thank you Reviewed on: 27th May 2026

Stepchange are your way out of debt

I was concerned about contacting anyone about my debt let alone speaking to anyone. But with stepchange I didn't need to worry about any conversations with people as it was easy to speak to them and complete all the relevant information via email. And since that point I have not looked back. I feel better about my future and becoming debt free because of stepchange. If you had that fear I did, well don't. The program with stepchange will help you find your way out of debt. I cant thank them enough. Reviewed on: 27th May 2026

Been a life saver for helping organise and pay my...

Been a life saver for helping organise and pay my debts Reviewed on: 27th May 2026

Step change was a life saver, I was drowning in debt...

Step change was a life saver, I was drowning in debt and am now debt free, the people on the phone were great too very helpful and understanding Reviewed on: 27th May 2026

Absolutely Great Experience.

Absolutely Great Experience. Saves so much financial pressure. Reviewed on: 27th May 2026

Friendly staff

No judgement on debts , friendly staff and put my mind at ease as soon as I plucked up the courage to get their advice . Am now paying off my debts in a way I can afford Reviewed on: 27th May 2026

Great help lifted the worry and stress

Great help lifted the worry and stress Reviewed on: 27th May 2026

Excellent charity friendly staff and all so compassion

Excellent charity friendly staff and all so compassion Reviewed on: 27th May 2026

Step change has been of great help...

Step change has helped me find it easy to repay all my debts Reviewed on: 27th May 2026

Very easy and helpful.

Very easy and helpful. It changed my bad habits into good ones. Reviewed on: 27th May 2026

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