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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

From the very start StepChange have been brilliant.

From the very start StepChange have been brilliant. Their help has seen me almost clear a substantial debt, just 10 months to go! Excellent advice, a shoulder to lean on, and an amazing help. Thanks. Reviewed on: 6th May 2026

Great customer service and always looking forward to...

Great customer service and always looking forward to working with you and supporting you through your journey. Reviewed on: 6th May 2026

Really helpedme with difficult situations and gave...

Really helped me with difficult situations and gave me peace of mind with my debts Reviewed on: 6th May 2026

Really helpfull been with them for ages sorted out m...

Really helpfull been with them for ages sorted out my debts to affordable monthly payments Reviewed on: 6th May 2026

Step change help

Step change , literally stepped in and supported ne with my debts. They made payments easier and I have been paying successfully with tem since 2019 Reviewed on: 6th May 2026

Very straightforward step change are definitely the...

Very straightforward step change are definitely the go to people if you’re having problems give these a try first I wasn’t disappointed Reviewed on: 6th May 2026

Helped me tremendously took all my worries and stres...

Helped me tremendously took all my worries and stress away don't think I would still be here if I hadn't got your help. Cant thank everyone enough. Reviewed on: 6th May 2026

Taking that first step is the hardest thing to do.

Taking that first step is the hardest thing to do. Stepchange did not judge me or make me feel bad, they listened and gave me all the options. It was so easy to deal with them, they took me through everything step by step until everything was in place. It took the huge amounts of money worry away and gave me a fixed amount to pay off my debts. Really is a life saver Reviewed on: 6th May 2026

Best plan

Very helpful and understanding. Explains everything really well. Nothing is too much to ask. Reviewed on: 6th May 2026

Excellent service .

Excellent service .couldn’t fault go above & beyond.keep you informed every month.was so easy to do the online forms.Big weight off my shoulders Reviewed on: 6th May 2026

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