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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Absolutely brilliant

Step change has helped me so much they are so helpful friendly and always willing to help and very understanding Reviewed on: 22nd July 2021

Finally slept

With out the help I got I don't even think I would be here now Thankyou Reviewed on: 22nd July 2021

Great company

A great company that you wish you didn’t need, but if you do then this is the one to use. NO costs to yourself. Great advice Reviewed on: 22nd July 2021

Fantastic service,

Very helpful staff in a time of need for me and my family. Took away a lot of stress and allowed me to look to the future. I still have a few years to go but I couldn't have done it without step change. Reviewed on: 22nd July 2021

Debit is a killer

There’s only one thing to say in this review Step change is a group of people taking time out to help others who are desperate to resolve there debit Reviewed on: 22nd July 2021

I would have been at a complete loss without them

They are extremely knowledgeable and deliver sound advice in a calm and comforting manner. They have made a massive difference to my life and definitely deserve to win this award. Reviewed on: 22nd July 2021

Fantastic company/charity

Would have been homeless, destitute and badly depressed without the help of these good people Reviewed on: 22nd July 2021

So very helpful ,thank you so much

Step change have helped me so much ,I was having a breakdown , thanks so much for everything Reviewed on: 22nd July 2021

Did what they said they would do- help me sort out my debt situation

Always there to help & know how to give good advice. Reviewed on: 22nd July 2021

Great help

Great very helpful. excellent communication. Very knowable staff Reviewed on: 22nd July 2021

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