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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

So very helpful ,thank you so much

Step change have helped me so much ,I was having a breakdown , thanks so much for everything Reviewed on: 22nd July 2021

Did what they said they would do- help me sort out my debt situation

Always there to help & know how to give good advice. Reviewed on: 22nd July 2021

Great help

Great very helpful. excellent communication. Very knowable staff Reviewed on: 22nd July 2021

Amazing

I can fault anything they have done because they’re fantastic Reviewed on: 22nd July 2021

Brilliant, fabulous company

Peace of mind, helps me sleep at night, thank you STEPCHANGE Reviewed on: 22nd July 2021

Life changing

Helpful, relatable staff with a kind approach. Reviewed on: 22nd July 2021

Fantastic!

After going through a nasty divorce, I was left with a huge amount of debt. Step change gave me hope when I thought there was none. Speaking to understanding advisors who were there to help and not judge made all the difference. They made what was a very difficult situation easier. I have since recommended them to friends and family and will continue to do so. Reviewed on: 22nd July 2021

Couldn't have got through without them

stepchange are amazing and help my through on of the worst times of my life, they helped me cope and took of the pressure . I can not thank them enough for all of the help they gave me and my family. Reviewed on: 22nd July 2021

Good easing pressure

I have been with stepchange as was struggling with my dept and they helped with everything and eased my anxiety and pressure of struggling to may Reviewed on: 22nd July 2021

Outstanding

Best decision I made contacting Stepchange. 5 more payments to go and I’m debt free. Reviewed on: 22nd July 2021

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