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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic!

After going through a nasty divorce, I was left with a huge amount of debt. Step change gave me hope when I thought there was none. Speaking to understanding advisors who were there to help and not judge made all the difference. They made what was a very difficult situation easier. I have since recommended them to friends and family and will continue to do so. Reviewed on: 22nd July 2021

Couldn't have got through without them

stepchange are amazing and help my through on of the worst times of my life, they helped me cope and took of the pressure . I can not thank them enough for all of the help they gave me and my family. Reviewed on: 22nd July 2021

Good easing pressure

I have been with stepchange as was struggling with my dept and they helped with everything and eased my anxiety and pressure of struggling to may Reviewed on: 22nd July 2021

Outstanding

Best decision I made contacting Stepchange. 5 more payments to go and I’m debt free. Reviewed on: 22nd July 2021

AMAZING!

I accrued a lot of debt due to the pandemic but StepChange are helping me get my finances back on track. It's so easy to sign up, customer service is exemplary and I wouldn't trust anyone else with my money. Reviewed on: 22nd July 2021

No stress

I can not thank stepchange enough they are like a best friend helping me from my first phone call to now Reviewed on: 22nd July 2021

Mr Mehmood

Amazing service amazing and helpful staff Reviewed on: 22nd July 2021

Excellent advice

Very supportive non judgmental excellent staff Reviewed on: 22nd July 2021

Absolutely Brilliant

Stepchange have always been understanding and supportive. They have improved my life through their service and made such huge difference Reviewed on: 22nd July 2021

Excellent

Very friendly and helpful Go though things so you understand them . And nothing is to much trouble . Reviewed on: 22nd July 2021

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