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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Life changing.

5
I honestly have no idea where I would be without stepchange. They were the light at the end of the tunnel. Instead of constant worry and sleepless nights I feel like I have control over my life again and it’s them I have to thank. Reviewed on: 22nd July 2021
Mike's avatar
Mike

Saved Us

5
We were going to have to sell our home, until we spoke to StepChange and got advice and a plan in place, which was free not like other companies who charge for debt management. They’ve been life savers! Reviewed on: 22nd July 2021
carolinerichard@sky.com's avatar
[email protected]

Excellent service

5
These guys helped me change things around. Very helpful and friendly advice Reviewed on: 22nd July 2021
NP's avatar
NP

Excellent!

5
Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021
Rafael Hrustinszki's avatar
Rafael Hrustinszki

Lifted a weight from my shoulders

5
Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Fantastic

5
Made me feel at ease and very comfortable, made me happy Reviewed on: 22nd July 2021
Paula Collins's avatar
Paula Collins

Very good out standing

5
Help us sort our money problems so we could get a good night sleep Reviewed on: 22nd July 2021
andywhitex@gmail.com's avatar
[email protected]

Excellent service

5
I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021
Mada's avatar
Mada

remove your worries

5
I am glad I found out about Stepchange, it was like having a great weight removed from me. They lookafter you the whole way helping you budget and dealing with your creditors taking the worry away from you. Reviewed on: 22nd July 2021
Richard Wilson's avatar
Richard Wilson

I would recommend step change they helped me see I have control of my life again.

5
Step change supported me and always a telephone or email away to help when i need help or worried over my debts. I'm starting to feel less anxious and depressed over my debts due to the support care and understanding. Thank you Reviewed on: 22nd July 2021
Gem's avatar
Gem

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