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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Best support out there to help getting out of debt

The help and advice given and the management of debt helps remove a considerable amount of the anxiety and stress associated with a debt situation. Reviewed on: 22nd July 2021

More than the last chance saloon

When thinking about ending my life over Dept I took one more throw of the dice and I'm so happy I did . Card and loan companys should be taken to court when they say they care about their customers, there customer is GBP .. Reviewed on: 22nd July 2021

Support is invaluable

It’s so good to be able to turn to Stepchange for support and information. If it wasn’t for them I would be in a bad way. Reviewed on: 22nd July 2021

Life Changing

I would 100% recommend stepchange they offer an efficient friendly understanding service that is so easy to use. Reviewed on: 22nd July 2021

Done everything I have ever asked and lifted the pressure from me

Always helped me and been very clear with any advise. Easy to contact and staff always good at listening. With out them I would have struggled for years. Reviewed on: 22nd July 2021

Excellent service

I was apprehensive about going into a debt management plan and struggled financially for years to get everything paid, until I had the courage to contact Stepchange for their help, I can honestly say it’s the best thing I’ve ever done, all staff at Stepchange are very supportive and reassure you at all stages. I would highly recommend them Thanking you all so much for your time, patience and dedication. Many thanks for all of your help Tina Reviewed on: 22nd July 2021

Making the phone call to them changed my life!

I felt like I was drowning until I make the call to Stepchange. They understood, helped and supported me and I’ve been able to get my life back on track. It was the best decision I ever made. Reviewed on: 22nd July 2021

Helpful

After being stressed by debt. I got in touch with stepchange and straight away they showed me there was a way out of my debt problems. Reviewed on: 22nd July 2021

Couldn't have paid off my debts without their support.

Very supportive when things got in the way. Reviewed on: 22nd July 2021

Great help

Step change has made the changes that help me get life slowly back on track and help me build a better and worry free future for me and my family. Reviewed on: 22nd July 2021

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