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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent!

Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021

Lifted a weight from my shoulders

Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021

Fantastic

Made me feel at ease and very comfortable, made me happy Reviewed on: 22nd July 2021

Very good out standing

Help us sort our money problems so we could get a good night sleep Reviewed on: 22nd July 2021

Excellent service

I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021

remove your worries

I am glad I found out about Stepchange, it was like having a great weight removed from me. They lookafter you the whole way helping you budget and dealing with your creditors taking the worry away from you. Reviewed on: 22nd July 2021

I would recommend step change they helped me see I have control of my life again.

Step change supported me and always a telephone or email away to help when i need help or worried over my debts. I'm starting to feel less anxious and depressed over my debts due to the support care and understanding. Thank you Reviewed on: 22nd July 2021

Feel fortune

I feel very fortunate to have the help. Staff always kind , respectful and in my case that my first language is not English I feel their staff is very Pasiente and show respect. I can not thanks enough for all the fantastic job that their all team is doing . Reviewed on: 22nd July 2021

Help is here

Helpful advise, great support and I am thankful you are here. Reviewed on: 22nd July 2021

Instant stress relief...thankyou so much

Stepchange have totally changed our lives. Like most we were drowning in misery and debt. We had made huge mistakes. Their massive understanding and kindness will never be forgotten. We feel protected and so much more ourselfs. Debt is nothing to forget...its very hard so much of the time. But these wonderful team have given us strength when we both felt we couldn't cope any more. Thankyou Team xxxx Reviewed on: 22nd July 2021

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