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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic support

I don’t know what I would have done without Step Change support. They helped me when I didn’t know where to turn. Reviewed on: 22nd July 2021

Understanding and caring

From the first time I contacted Step Change, the advisors were so understanding and caring to you. You were not made to feel guilty or awful about being in debt. The advisors were very supportive and knowledgeable. Reviewed on: 22nd July 2021

Great to deal with

Great help and easy to deal with Reviewed on: 22nd July 2021

Good customer skills.

Every time I have spoken to someone on the phone in Step Change, I have had the privilege to be spoken to by some amazing, calm mannered, non judgemental people. I would highly recommend. This changed my life for the better. Thank you. Reviewed on: 22nd July 2021

Thankful!!

Helped me during a difficult time. I’m thankful for all their help and advice. Reviewed on: 22nd July 2021

Highly recommend Step Change

The advisors at Step Change listen, support and advise in the best way possible. They have given us real hope in times of despair and with their advice we have made real strides in resolving our debts. Their reassurance and positivity have helped to reduce the stress and anxiety we initially experienced. Reviewed on: 22nd July 2021

Saved my life

I’d rather not but in a nutshell as my world came crumbling down around me a friend suggested I called stepchange and to be frank if I hadn’t I don’t think I’d be around breathing the air I breath today. Fantastic support, understanding staff, overall a fantastic company and I’d like to say thank you to stepchange....for everything. Reviewed on: 22nd July 2021

Life saver

Real people who are supportive and non judgmental. Reviews are painless and process easy thank you Reviewed on: 22nd July 2021

Peace of mind

Using Step change gave me peace of mind with their help to pay what I could afford , Staff have always been Helpful and polite Reviewed on: 22nd July 2021

Helped us at such a crucial time

When my husband lost his job we were devastated and our lifestyle had to change rapidly. Stepchange helped us with a DMP and it saved us from losing our home - what else could be more important? Reviewed on: 22nd July 2021

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