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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Saved my life

Stepchange were there for me when I was lost and not knowing how to cope with debts, they negotiated on my behalf and now I can sleep much better at night. A great help and organisation. Reviewed on: 22nd July 2021

Life-changing

Step Change have seen me through some pretty rough financial times and I wouldn't have got back on track without them. They have been a consistent source of support and advice and are always there to help Reviewed on: 22nd July 2021

Outstanding and Discerning Financial Debt Advisors

Step Change delivers outstanding debt abs financial advise to those going through immense debt and financial worries. Reviewed on: 22nd July 2021

StepChange your life

I was drowning in debt, just about managing to make the minimum payments but the interest meant that I wasn’t scratching the surface of the balance. Finally out of desperation I contacted StepChange, within an hour I felt like a huge wait was lifted from my shoulders. They contacted my creditors, the interest stopped and my debt began to reduce. Just over 2 years in and I have about 5 months left before the balance is clear and I’m debt free. With StepChanges support and guidance I now feel in control of my finances and ready for a debt free life. Reviewed on: 22nd July 2021

Peace of mind!

Step Change have been an absolute saviour for me! I was in a horrific amount of debt and very embarrassed about it. At no point have they made me feel bad about myself, they are extremely supportive and helpful. I am slowly but surely (and realistically) paying off my debt. I struggle with depression but can 100% say they are not effected by my finances because I know Step Change are looking after me. Amazing team! Thank you x Reviewed on: 22nd July 2021

Step Change have been amazing

I had been with a debt management company & paying a management fee & PPI, when I became very ill I found that the PPI did not cover my particular illness & everything spiralled out of control for me.. I thought I would never find a way out but then I came across an advert for Step Change approaches them & they took on all the worries.. the relief I felt was immense & had helped my health recover too.. they are amazing with a non-judgemental caring approach to taking the stresses out of debt management with NO management fee!! Reviewed on: 22nd July 2021

Very friendly and easy to use

Very friendly and easy to use when I first contacted. Continued that throughout and made things simple at a time of huge stress. Reviewed on: 22nd July 2021

Peace of mind

StepChange took the stress and worry out of my debt problem Reviewed on: 22nd July 2021

Amazing support

Very supportive, amazing at listening. Reviewed on: 22nd July 2021

They are helpful and understanding

They are helpful with everything that I was worried about Reviewed on: 22nd July 2021

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