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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

very good service

excellent customer service, always take care of your maters and very polite Reviewed on: 22nd July 2021

Very helpful

They have helped me get my life under control again thanks step change Reviewed on: 22nd July 2021

Life Savers

I had so much debt from ex partner and was at my wits end. Stepchange have turned my life around. Arranged my debt and how much I can afford to pay. Any problems they are always eager to help. Nothing is an issue. Would highly recommend them to anyone with debt Reviewed on: 22nd July 2021

Saved me from me!

StepChange saved me when I was down about my debts! They went through everything step by step and made it so easy. Now I’m on the road to be debt free! A great was company who will always have my vote!! Reviewed on: 22nd July 2021

They have helped me soo much

Without the kindness and help from StepChange I wouldn’t have f been able to get through the last few years Reviewed on: 22nd July 2021

Life changing

Left in financial worries and Stepchange changed my life for the better, I’m slowly and steadily paying my debts off on an arranged monthly amount I can afford and still be able to sleep and live not so stressed thank you so much ! Reviewed on: 22nd July 2021

Saved my life

Stepchange were there for me when I was lost and not knowing how to cope with debts, they negotiated on my behalf and now I can sleep much better at night. A great help and organisation. Reviewed on: 22nd July 2021

Life-changing

Step Change have seen me through some pretty rough financial times and I wouldn't have got back on track without them. They have been a consistent source of support and advice and are always there to help Reviewed on: 22nd July 2021

Outstanding and Discerning Financial Debt Advisors

Step Change delivers outstanding debt abs financial advise to those going through immense debt and financial worries. Reviewed on: 22nd July 2021

StepChange your life

I was drowning in debt, just about managing to make the minimum payments but the interest meant that I wasn’t scratching the surface of the balance. Finally out of desperation I contacted StepChange, within an hour I felt like a huge wait was lifted from my shoulders. They contacted my creditors, the interest stopped and my debt began to reduce. Just over 2 years in and I have about 5 months left before the balance is clear and I’m debt free. With StepChanges support and guidance I now feel in control of my finances and ready for a debt free life. Reviewed on: 22nd July 2021

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