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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Because there is help, there is hope.

The nightmare isn’t over yet but thanks to Step Change, I have a chance to sort my life out. I can’t thank them enough for making debt management possible and giving me hope for the future. The process takes a while to set up but I kept the faith and now see a way forward. I have to still trust StepChange to negotiate as not all companies have accepted my plan. I am not out of the woods yet but I am in a much better position than I have been in years. Reviewed on: 27th May 2026

Stepchange take the stress out of the debt process a...

Stepchange take the stress out of the debt process allowing you to look forward with some degree of confidence Reviewed on: 27th May 2026

Every time I do my yearly review the assistant is ex...

Every time I do my yearly review the assistant is extremely helpful and non judgmental. They always give me unbiased advice. I highly recommend them to anyone undergoing financial difficulties. Please do not hesitate to contact them it will be the best thing you do. Reviewed on: 27th May 2026

Step change really are help, when i needed help when...

Step change really are help, when i needed help when I was in dept and interest rate become so high I could no longer manage, I spoke to Step change staff and they were amazing taking all the stress out of the situation I was in. Reviewed on: 27th May 2026

Very professional,very helpful and knowledgeable adv...

Very professional,very helpful and knowledgeable advisor,because lots of clients contact them,little waiting time but 100% worth. Reviewed on: 27th May 2026

Stepchange made the whole process easy, I was embarr...

Stepchange made the whole process easy, I was embarrassed about the mess I was in but stepchange made me feel relieved about speaking about my situation, I would highly recommend them to help out in any capacity Reviewed on: 27th May 2026

It’s a life-saving service.

It’s a life-saving service. Has helped me manage debt that was crippling and overwhelming. Reviewed on: 27th May 2026

Very well organised and very helpful.

Very well organised and very helpful. Helped remove my debts from my divorce. Would highly recommend to anyone Reviewed on: 27th May 2026

Took the stress away which in itself is priceless.

Took the stress away which in itself is priceless. Liaised with my creditors and organised my finances with a detailed budget, something I’m really not good with. Thank you for everything Reviewed on: 27th May 2026

I can’t thank StepChange enough for the support they...

I can’t thank StepChange enough for the support they gave me during a really difficult time financially. From the very first conversation, they were understanding, non-judgemental and genuinely helpful. They took the time to explain everything clearly, helped me understand my options, and supported me in putting a realistic plan in place to get my finances back under control. The advice was free, impartial and tailored to my situation, which made a huge difference when I was feeling overwhelmed. I’d highly recommend StepChange to anyone struggling with debt or financial worries. Reaching out to them was one of the best decisions I made. Reviewed on: 27th May 2026

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