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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very easy to talk to and polite didn’t feel any pres...

Very easy to talk to and polite didn’t feel any pressure Reviewed on: 27th May 2026

Fantastic organisation.

Fantastic organisation. I was drowning in interest rates and barely covering my minimum payments. Stepchange got all the interest frozen so now every penny I spend comes straight off my debt. Reviewed on: 27th May 2026

Very dedicating, knowlegeable and WILLINGLY helpful...

Very dedicating, knowlegeable and WILLINGLY helpful and detailed Reviewed on: 27th May 2026

StepChange is very easy to use.

StepChange is very easy to use. It gives you all the information you need and explains everything to you before going ahead with a plan Reviewed on: 27th May 2026

What a relief!

Excellent service, I complted one from and then kissed goodbye to all the hasstle and stress. It can be tricky to get through on the phone, but any time I hvae a query I send an email and very quickly it is answered and I am reassured. Thank you so much! Reviewed on: 27th May 2026

All staff i have spoken are very good they help you...

All staff i have spoken are very good they help you everystep of the way and are always reassuring. They can't do enough for you. Reviewed on: 27th May 2026

I found the staff very friendly and understanding, n...

I found the staff very friendly and understanding, not judgmental. They are very understanding. I would deffinately recommend Stepchange to anyone struggling with debt. Reviewed on: 27th May 2026

I fell into difficulties recently and StepChange wer...

I fell into difficulties recently and StepChange were amazing in helping and giving advice. I felt was wasn’t judged and was put at ease. Thoroughly recommend I cannot fault them. Reviewed on: 27th May 2026

I felt I was drowning in debt and had nowhere to tur...

I felt I was drowning in debt and had nowhere to turn and I learnt of Step change which totally made me feel at ease and was so easy to fill out the online form and they took it from there,they dealt with all my creditors and I didn’t have to do a thing they took care of everything ,even when I had questions they were online to help . I’m so glad I found them. Reviewed on: 27th May 2026

Best people to help if you have a debt problem

Having encountered financial difficulties in my early sixties I made the classic mistake of 'burying my head in the sand' otherwise known as adopting an 'ignore it and it will go away' mode. Unsurprisingly it did not but when I bit the bullet and contacted StepChange, just been able to have a conversation was a huge relief and with their excellent guidance and advice the situation was brought under control and I am now a couple of months short of being debt free. I couldn't have done it without their support. Reviewed on: 27th May 2026

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