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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Best advice

I have always been given the best advice and when my income fluctuated they helped lower my plan Reviewed on: 22nd July 2021

They have been amazing helped me out of a big hole which I felt like their was no way out until I spoke to step change

Amazing help me feel alive again Reviewed on: 22nd July 2021

Excellent support

Step Change has helped me every step of the way trying to solve repayments of my debts. Finally I feel I am on top of things and can see the light at the end of the tunnel. Thank you Step Change! Reviewed on: 22nd July 2021

Very helpful

Very useful friendly and helpful Reviewed on: 22nd July 2021

Changed my life st a difficult time

Excellent non judgemental help at a desperate time Reviewed on: 22nd July 2021

Great advise

Stepchange put my mind at rest, after months of stressing, with a debt management plan I could afford. Reviewed on: 22nd July 2021

No more nightmares.

STEPCHANGE helped me when a change in life caused a big change in lifestyle. I felt like there was something reputable & strong in my corner. Reviewed on: 22nd July 2021

Stress Relieving

I suffer from anxiety and depression. I had to finish work because of this and other health issues and I couldn't cope with the bills coming in and not enough money to pay but stepchange took the worry out of it for me and dealt with my creditors leaving me time to get my head round my health issues. They are so understanding and caring. Thank God they helped me. Reviewed on: 22nd July 2021

Life changing

I fully recommend StepChange to anyone who is in financial difficulties. They are practical, helpful, supportive and non judgemental. Reviewed on: 22nd July 2021

Helped me out when had no one else to turn to

After my fiancé passed away he left me in so much debt, I was paying it but struggling and was struggling every month! I eventually confided in a family member who suggested StepChange and I’ve never looked back. They never judged me and were compassionate all the way. I now have date to focus on and have manageable payments and even paid a dent off and one creditor even praised me for paying it off so quickly when I had a high debt. Would always recommend if anyone was struggling with debt. Reviewed on: 22nd July 2021

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