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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step change help me when I was very worried about how I would pay my creditors they help me to manage my finances

I experienced a lot and how to manage my finances and I am happy to work with them Reviewed on: 22nd July 2021

Step change your life

I was at a complete loss until talking to a great bunch of people at step ca ge Reviewed on: 22nd July 2021

Invaluable help and advice

After struggling with debts for so long, StepChange staff have helped us to feel more in control of our finances and given us peace of mind Reviewed on: 22nd July 2021

a very good company and very understanding

I am very pleased with the help and understanding of this company Reviewed on: 22nd July 2021

Best help

Helped me sleep at night Great advice Reviewed on: 22nd July 2021

Winner

Extremely helpful when times were very difficult . Very knowledgeable and friendly Reviewed on: 22nd July 2021

Amazing

Helped us out when we had no other way to cope. Reviewed on: 22nd July 2021

Helpful and informative

When I called them for help, they walked me through the process, made sure I could manage payments and have dealt with everything ever since. I have nearly paid all my bills and didn’t even realise it was happening. Reviewed on: 22nd July 2021

Friendly and helpful

Step Change have really helped me out and their customer service continues to be helpful, friendly and non-judgemental with what feels like a genuine desire to help Reviewed on: 22nd July 2021

Brilliant helpful people

I wish I had done it earlier! Such helpful people. Reviewed on: 22nd July 2021

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