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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They have stopped my worries every month

They have stopped my worries......... Reviewed on: 22nd July 2021

Outstanding

Best decision I could have ever made. Such a big relief having 1 payment going out each month to pay my creditors and no worrying phone calls Reviewed on: 22nd July 2021

Debt management.

I was at rock bottom with my finances. Step change made me feel like I wasn’t a bad person and were so helpful. I was shaking and crying when I rang. I had never discussed my finances with anybody as I was ashamed. I wanted to not live. Thank you step change for saving my life Reviewed on: 22nd July 2021

Step Change are amazing

Step Change are amazing. The advice & help they gave me has been really appreciated. Reviewed on: 22nd July 2021

Step change help me when I was very worried about how I would pay my creditors they help me to manage my finances

I experienced a lot and how to manage my finances and I am happy to work with them Reviewed on: 22nd July 2021

Step change your life

I was at a complete loss until talking to a great bunch of people at step ca ge Reviewed on: 22nd July 2021

Invaluable help and advice

After struggling with debts for so long, StepChange staff have helped us to feel more in control of our finances and given us peace of mind Reviewed on: 22nd July 2021

a very good company and very understanding

I am very pleased with the help and understanding of this company Reviewed on: 22nd July 2021

Best help

Helped me sleep at night Great advice Reviewed on: 22nd July 2021

Winner

Extremely helpful when times were very difficult . Very knowledgeable and friendly Reviewed on: 22nd July 2021

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