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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Changed my life!!

My debts were spiraling out of control and I didn't see a way out but when I took the first step ( pardon the pun) everything changed! I was talking to someone who was understanding, sympathetic and extremely helpful, who made me fell at ease and after going through some questions and being completely non- judgemental they worked out a DMP ( Debt management plan) and 3 years on I can still make the affordable payments and have yearly reviews to make sure it's still the right option for me. I am also feeling more confident about finally being debt free soon, safe in the knowledge if my circumstances change I can move to a more affordable payment or plan! I would recommend Stepchange to anyone! Reviewed on: 22nd July 2021

Immediately confident they knew their business.

We were paying monthly for a similar service and I was hesitant to change but very glad I did which means we have paid off our loan earlier and Step Change made the transition manageable with out fuss or any miss in payments Reviewed on: 22nd July 2021

Great Service and help

On point with all their advice and took a lot of stress out of debt management. Reviewed on: 22nd July 2021

Absolutely brilliant

Can't praise them enough i would recommend them to anyone who asked me about them made me feel better straight away wonderful people they have my vote Reviewed on: 22nd July 2021

Helping Hands

The staff were all quick to respond helpful and sympathetic to my situation I can’t thank them enough Reviewed on: 22nd July 2021

Great support!

The Stepchange Team game made life much easier. The worry of monthly monitoring has been removed .....Thank heavens! Monthly payments are affordable and clear. Brilliant !!! Reviewed on: 22nd July 2021

Very helpful and professional

These guys git me on the right track and know getting to end of debt. Reviewed on: 22nd July 2021

Thanks to Step change

Step change, has helped me rebuild my finances and build my confidence Reviewed on: 22nd July 2021

Given us peace of minf

Very helpful. It has given us peace of mind. Reviewed on: 22nd July 2021

Gave us piece of mind

Helped us when we were desperate Reviewed on: 22nd July 2021

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