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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Professional service

They were able to give me reassurance and enabled me to get on with my life whilst getting my debts under control. Reviewed on: 22nd July 2021

Chris

Them step change. been very good to towards to me to clear my debit I am still with them I been with step change for 4 years Reviewed on: 22nd July 2021

Top Class, life changing !!!

Step change, really have changed my life, they took the stress and anxiety away when for a time I couldn’t sleep or see a way forward, they are friendly caring and a lot of their team have been in my shoes. Couldn’t have done without them, well done and good luck in your nomination, your all people winners Reviewed on: 22nd July 2021

Brilliant explanation, finding best options for you.

I really struggled with my dets and got deeper and deeper every year. But stepchange show me best solution for my problem. And now I managing my debts and my bills. Reviewed on: 22nd July 2021

Amazing company

Stepchange really helped me when I was at my lowest and didn’t know where to turn. With COVID and job losses they were a life saver for me and my family Reviewed on: 22nd July 2021

Brilliant Step Change

Step Change were brilliant when I was in a bad place, helpful caring and helped me change things around. Reviewed on: 22nd July 2021

Brilliant

Step Change helped me enormously to sort out my finances and get my life back on track again. Without their help who knows where I would be now. Reviewed on: 22nd July 2021

So much help

Everyone I have dealt with has been so kind and helpful and definitely lessened the stress and anxiety Reviewed on: 22nd July 2021

Peace of mind

Both my husband and myself had been made redundant and living on credit cards. I approached step change and they gave me peace of mind so we could sleep again! Reviewed on: 22nd July 2021

The calm voice in the other side of the line

When you think that everything was lost, a friendly voice in the other side of the line can make all the difference. Reviewed on: 22nd July 2021

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