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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Literally life savers.

Helped me get my life back on track. Reviewed on: 22nd July 2021

Their to help the downtrodden

Only a phone call away. Very helpful advice always a friendly voice. For me at a stressful time they showed that I was not alone against the big boys. Thank you. Reviewed on: 22nd July 2021

Very helpful

Extremely good company listen to your problems and you feel confident in there handling of your debts Reviewed on: 22nd July 2021

Best company

Stepchange changed my life,after drowning in debt for a long time I made the call to SC and every member of staff has been friendly, helpful and non judgmental, best call I ever made Reviewed on: 22nd July 2021

Great relief

We thought things were really bad, my bank recommend Stepchange and with their help and guidance, we are now in a good place and paying off our debts. Fully recommend doing this as early as possible, don't leave it too long. Reviewed on: 22nd July 2021

Excellent service

Sleepless nights quickly stepped after I spoke to stepchange Reviewed on: 22nd July 2021

sorted my life out

From the very beginning they have been very understanding and professional ,my wife is suffering with mental health and i have been able to keep her out of this mess we got ourselves into thanks Reviewed on: 22nd July 2021

All my worries and anxieties taken by courteous and professional advisers?

My wife running up a huge debt without my knowledge left me stunned and extremely worried Reviewed on: 22nd July 2021

Ann

Brilliant team, they took all the stress and anxiety I was suffering with because of my debts, I’m so relieved and would recommend them to anyone Reviewed on: 22nd July 2021

Wonderful helpful staff giving much needed peace of mind

We were so worried about our finances but we were given instant peace of mind from out very first phone call. Reviewed on: 22nd July 2021

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