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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Recommend to the Step change

So far I’m quite happy with step change services, they helped me a lot when I was stucked. Specially thanx to the staff they have been giving me lot of supports & advices.. Reviewed on: 22nd July 2021

Feel happy again

Had debt with ex partner and i lost work and struggled to pay bills. Stepchange helped us manage it a lot more easy. After a year we split and they split the debt and it was hassle free so easy to do and staff are so friendly Reviewed on: 22nd July 2021

Very helpful, non judgemental advice and information. A lifesaver!

Supportive and helpful people online and on the telephone Reviewed on: 22nd July 2021

Literally life savers.

Helped me get my life back on track. Reviewed on: 22nd July 2021

Their to help the downtrodden

Only a phone call away. Very helpful advice always a friendly voice. For me at a stressful time they showed that I was not alone against the big boys. Thank you. Reviewed on: 22nd July 2021

Very helpful

Extremely good company listen to your problems and you feel confident in there handling of your debts Reviewed on: 22nd July 2021

Best company

Stepchange changed my life,after drowning in debt for a long time I made the call to SC and every member of staff has been friendly, helpful and non judgmental, best call I ever made Reviewed on: 22nd July 2021

Great relief

We thought things were really bad, my bank recommend Stepchange and with their help and guidance, we are now in a good place and paying off our debts. Fully recommend doing this as early as possible, don't leave it too long. Reviewed on: 22nd July 2021

Excellent service

Sleepless nights quickly stepped after I spoke to stepchange Reviewed on: 22nd July 2021

sorted my life out

From the very beginning they have been very understanding and professional ,my wife is suffering with mental health and i have been able to keep her out of this mess we got ourselves into thanks Reviewed on: 22nd July 2021

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