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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Fantastic service

It took a lot to make the call in 2015 but the time Stepchange took in organising my £53k debt into a manageable plan has been such a relief. Now I have 6 months left, it has been a struggle sometimes but not one payment missed and soon I will be debt free, I can’t thank Stepchange enough. Reviewed on: 22nd July 2021

Light at the end of the tunnel

When I was in bad debt and suffering financially,stepchange were a life line for me. Reviewed on: 22nd July 2021

Great advice & support

Provide a great deal of advice & support throughout debt management plan. Never judge or criticize you for getting into debt. Very understanding & helpful when circumstances change. Provide a very fair yearly review to make sure you are only paying what you can afford. Puts your mind at ease knowing the team at Step Change have got your back no matter what big or small debt, definitely worth a call. Reviewed on: 22nd July 2021

A service with compassion to circumstances

I was at the end of the road feeling alone, not knowing what to do or who to ask help from, step change changed everything and guided me with advise ,understanding, and solution ,totally professional at every step, Reviewed on: 22nd July 2021

Good company

Helped me at my lowest point in my life Reviewed on: 22nd July 2021

Recommend to the Step change

So far I’m quite happy with step change services, they helped me a lot when I was stucked. Specially thanx to the staff they have been giving me lot of supports & advices.. Reviewed on: 22nd July 2021

Feel happy again

Had debt with ex partner and i lost work and struggled to pay bills. Stepchange helped us manage it a lot more easy. After a year we split and they split the debt and it was hassle free so easy to do and staff are so friendly Reviewed on: 22nd July 2021

Very helpful, non judgemental advice and information. A lifesaver!

Supportive and helpful people online and on the telephone Reviewed on: 22nd July 2021

Literally life savers.

Helped me get my life back on track. Reviewed on: 22nd July 2021

Their to help the downtrodden

Only a phone call away. Very helpful advice always a friendly voice. For me at a stressful time they showed that I was not alone against the big boys. Thank you. Reviewed on: 22nd July 2021

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