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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

All my worries and anxieties taken by courteous and professional advisers?

My wife running up a huge debt without my knowledge left me stunned and extremely worried Reviewed on: 22nd July 2021

Ann

Brilliant team, they took all the stress and anxiety I was suffering with because of my debts, I’m so relieved and would recommend them to anyone Reviewed on: 22nd July 2021

Wonderful helpful staff giving much needed peace of mind

We were so worried about our finances but we were given instant peace of mind from out very first phone call. Reviewed on: 22nd July 2021

Fantastic, free service

With so many organisations out there that charge for their services, despite the fact people are going to them with money issues, you cannot fault Stepchange. Great on the phone, great via email and simply take the stress out of everything. With everything done on your behalf I don’t understand why they are not more widely known about and why people ever turn to a paid-for service. Simply brilliant. Reviewed on: 22nd July 2021

Caring

Always there for me whenever I needed advice and help. Reviewed on: 22nd July 2021

Step Change gave me expert help with debt management

From my first contact with Step Change, I have had expert help with managing my debt problems. Their advisers have been efficient and professional at all times. It has been a life-changing experience for me and I would happily recommend Step Change to anyone who needs debt advice. Reviewed on: 22nd July 2021

Saved me from stress and sleepless nights

Staff was so helpful over the phone and was non judgmental, felt like they understood everything I was going through and the struggles I had with my debt. I honestly feel 100 percent better with the help of Step Change and knowing the staff are there if I need advice Reviewed on: 22nd July 2021

Excellent customer service alway there to help

I was left in debt after my business went into lictudation step change guided me through the bad times Reviewed on: 22nd July 2021

Simply put they are wonderful

Each person I have spoken to was lovely and really put my mind at ease. It’s very daunting to take the first step, but am so glad I did. Wonderful service and so easy to access your information. Reviewed on: 22nd July 2021

Really supportive and quick to provide help

Really good support, regular updates and easy to manage my DMP online Reviewed on: 22nd July 2021

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