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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful

Extremely good company listen to your problems and you feel confident in there handling of your debts Reviewed on: 22nd July 2021

Best company

Stepchange changed my life,after drowning in debt for a long time I made the call to SC and every member of staff has been friendly, helpful and non judgmental, best call I ever made Reviewed on: 22nd July 2021

Great relief

We thought things were really bad, my bank recommend Stepchange and with their help and guidance, we are now in a good place and paying off our debts. Fully recommend doing this as early as possible, don't leave it too long. Reviewed on: 22nd July 2021

Excellent service

Sleepless nights quickly stepped after I spoke to stepchange Reviewed on: 22nd July 2021

sorted my life out

From the very beginning they have been very understanding and professional ,my wife is suffering with mental health and i have been able to keep her out of this mess we got ourselves into thanks Reviewed on: 22nd July 2021

All my worries and anxieties taken by courteous and professional advisers?

My wife running up a huge debt without my knowledge left me stunned and extremely worried Reviewed on: 22nd July 2021

Ann

Brilliant team, they took all the stress and anxiety I was suffering with because of my debts, I’m so relieved and would recommend them to anyone Reviewed on: 22nd July 2021

Wonderful helpful staff giving much needed peace of mind

We were so worried about our finances but we were given instant peace of mind from out very first phone call. Reviewed on: 22nd July 2021

Fantastic, free service

With so many organisations out there that charge for their services, despite the fact people are going to them with money issues, you cannot fault Stepchange. Great on the phone, great via email and simply take the stress out of everything. With everything done on your behalf I don’t understand why they are not more widely known about and why people ever turn to a paid-for service. Simply brilliant. Reviewed on: 22nd July 2021

Caring

Always there for me whenever I needed advice and help. Reviewed on: 22nd July 2021

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