Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18079 reviews)

View other StepChange products

4.92

Based on 18,079 reviews, last reviewed 28th May 2026

161500% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Highly recommended. Very professional, and make everything much less stressful. Highly recommend. Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18079)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolute life savers.

Absolute life savers. Changed my life. Reviewed on: 27th May 2026

Very understanding agents and easy company to work w...

Very understanding agents and easy company to work with. Reviewed on: 27th May 2026

Wish I'd done it sooner!

Wish I'd done it sooner, feel so in control and can see an end to debt, which I didn't really before. Had manageable (ISH) debt as two income family then separated from spouse and was suddenly over indebted - same income having to maintain two houses. Spent a few years really struggling and being very creative consolidating and reworking things, but for all the effort that took I was just delaying the inevitable. I went into a manageable plan where everything gets paid off and am about 18 months away from completing it. Everyone gets paid in full and in the years I've been paying it just ticks over nicely, whereas before it was a constant stress. Only regret is not doing it 5 years earlier. Great way to get a true fresh start ! Reviewed on: 27th May 2026

No more sleepless nights

My experience has been great it took the worry away and was very easy to get set up. I get a statement every month to see how my payments to the company’s are going you can see all your information on line Reviewed on: 27th May 2026

So helpful in every way.

Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026

Great help

Step change has been great from start to finish no matter who I talk to they were all great & helpful Reviewed on: 27th May 2026

No one wants to talk about debt,

No one wants to talk about debt, but unfortunately it is something that a lot of people face these days the advisor that I spoke to was very helpful. Talk me through everything and now I can pay monthly and affordable amount. Reviewed on: 27th May 2026

Stress free and friendly advice

Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026

My experience is beyond my words.

My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026

Amazing customer service

Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub