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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18574 reviews)

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4.92

Based on 18,574 reviews, last reviewed 5th Jun 2026

185250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Stepchange In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my deb... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18574)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I got my myself into a bad financial situation with...

I got my myself into a bad financial situation with repayment loans and credit cards. I contacted stepchange who gave me a form to fill in listing all your debts and your income and they pretty much take over and contact all your creditors. Reviewed on: 30th May 2026

Always absent service, always there to help

Always absent service, always there to help Reviewed on: 30th May 2026

Helped me when I needed it the most friendly staff a...

Helped me when I needed it the most friendly staff and got me sorted out quickly Reviewed on: 30th May 2026

Helpful Service

I thought I was stuck but Stepchange helped me a lot. Reviewed on: 30th May 2026

StepChange help you to get through hard times

At a very low point, I found StepChange and they were so reassuring and helpful in setting up my DMP. The process is straightforward and very dynamic, as you can update your budget at any time to reflect changes. I get monthly statements and they are only a phone call away if you have any concerns or questions . Reviewed on: 30th May 2026

Very comprehensive advice and help.

Very comprehensive advice and help. Covered all aspects of my financial difficulties. Extremely helpful advice of how to request creditors for forbearance. The Debt Management plan was easy to understand and very thorough. Additional assistance by phone was very understanding and productive. Reviewed on: 30th May 2026

Financial struggles and stress taken away.

I was struggling financially and very stressed after a difficult divorce and having to set up a new home. I contacted StepChange and they have been amazing, they took all the stress away and I'm looking forward to be debt free. Reviewed on: 30th May 2026

Absolutely amazing support and service.

Absolutely amazing support and service. Step change massively helped me during tough times. Everyone who needs help and support should contact Step Change, because it will change your life. Reviewed on: 30th May 2026

Super friendly staff sorted my debts out

Super friendly staff sorted my debts out Reviewed on: 30th May 2026

Professional and helpful people.

I received help that allowed me to start over, very friendly and non-judgmental service. I highly recommend it. Reviewed on: 30th May 2026

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