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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

when i needed help they helped me with my debt

when i needed help they helped me with my debt Reviewed on: 27th May 2026

Excellent service & very helpful

Excellent service & very helpful Reviewed on: 27th May 2026

StepChange provides stress-free services.

StepChange provides stress-free services......all through Reviewed on: 27th May 2026

I was in total dispare, until a friend to me that St...

I was in total dispare, until a friend to me that Step Change could help. Reviewed on: 27th May 2026

This is a life changing experience, they help you wi...

This is a life changing experience, they help you with coming to terms with debts and providing solutions to resolving the issues. Reviewed on: 27th May 2026

Very quick set up.

Very quick set up.They have taken care of everything,stopping all debts owners contacting me directly Reviewed on: 27th May 2026

We spent several years paying high interest rates in...

We spent several years paying high interest rates in an attempt to pay off our debts, but the debts remained the same after 5 years. We pleaded with our debtors to lower their rates but by then they were well over 20%. By chance we approached Step Change who enabled us to start paying off our debts which has reduced our debts. Reviewed on: 27th May 2026

Iv been with this company for a few years now they a...

Iv been with this company for a few years now they are brilliant people caring i would recommend them for people struggling with dept i was very worried about my dept i had they took the stress from me and my creditors helped me aswell for not charging interest on money I owe Reviewed on: 27th May 2026

I can only say what a life saver StepChange can be f...

I can only say what a life saver StepChange can be for people that at the time feel all lost at sea and all alone , the support and help which was given was first class THANK YOU StepChange ever so much. Reviewed on: 27th May 2026

Everybody I spoke to was knowledgeable & so kind.

Everybody I spoke to was knowledgeable & so kind. They were all so supportive of my decision Reviewed on: 27th May 2026

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