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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helpful and supportive

Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021

Helped me out immensely

Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021

Brilliant charity

Helped me loads took a lot of weight off my shoulders Reviewed on: 22nd July 2021

Turned my life around

Step Change has been so supportive and helpful all the way through my debt review. Sound sensible and calm advice. They were the light at the end of a very dark tunnel. Thanks so much. Reviewed on: 22nd July 2021

The best impartial help there is

Nothing is too much for anyone who answers the phone even when I'm having a bad day they are there to help and the best thing is it's free so every penny i pay through them goes to my Creditors Reviewed on: 22nd July 2021

Always helpful

Great team nothing ever a problem Reviewed on: 22nd July 2021

Helping people

Great service & great people to deal with Reviewed on: 22nd July 2021

Compassionate kind understanding

With it being so stressful & embarrassing situation they are genuinely kind compassionate & helpful 100% recommended been a great help to us Reviewed on: 22nd July 2021

Excellent

Easy and approachable to speak with and very understanding. Reviewed on: 22nd July 2021

Debt Help Superstars

Over a number of years I found myself in a spiral of debt, mainly due to my husband losing a well paid job due to redundancy. I took out loans and credit cards to cover everyday living costs not luxuries amassing an overall debt of approximately 22 thousand pounds. After many sleepless nights I contacted Stepchange who did not judge my situation. They were so helpful in helping me to be realistic with the income I had in order to repay my creditors and still be able to pay my priority bills. They helped contact my creditors with repayment proposals which everyone agreed to, much to my surprise. Interest was stopped being added to my accounts enabling me to reduce the amount of debt quicker. I would recommend Stepchange to anyone seeking help with debts. They make you feel like there’s someone there to help when being in debt is a lonely place to be. I can sleep again at night and am no longer fearful when the post arrives, worried there might be another red letter demanding repayment. 10 out of 10 for customer service Reviewed on: 22nd July 2021

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