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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Absolute lifeline

You helped me beyond my expectations. Yo helped me to manage my finances after covid had reaked havoc. You helped me to stay in the fight, supported me. Reviewed on: 22nd July 2021

Fantastic

Such a valuable service for people in debt. They support you without judging or making you feel r provide excellent advice . Reviewed on: 22nd July 2021

Heroes who saved me more than just money

I don't know where I'd be without Stepchange. I made contact just before lockdown and thank god I did as they not only helped me sort my finances but also made my anxiety dissappear. The hardest part was making the first call but the advice and understanding I received made those fears just leave. My heroes Reviewed on: 22nd July 2021

Very much appreciated and pleasant service that really benefits people in need of assistance

Really positive and supportive team . Great help and always have answers and communication. Really benefited me a lot . Reviewed on: 22nd July 2021

Peace of mind

Felt like I was talking to a good friend and could see the light at the end of a very dark tunnel thanks Reviewed on: 22nd July 2021

Mr D Evans

Great help and informative service Reviewed on: 22nd July 2021

Dmp

Saved my life when i was financially desperate Reviewed on: 22nd July 2021

Amazing People

This company is represented by the most understanding and professional staff. I cannot praise enough. Thank you Reviewed on: 22nd July 2021

Really helpful and supportive

Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021

Helped me out immensely

Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021

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