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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant

Easy to deal with.took the the stress and worry away and keeps me informed. Reviewed on: 22nd July 2021

Life Back

Staff really friendly and can guide you through all your options giving you your life back and peace of mind back. Reviewed on: 22nd July 2021

Changed my life

Step change have been amazing in supporting me with my debt management, it’s given me a whole new focus and feeling knowing my debt is reducing and working towards being debt free. They made me feel so comfortable when I’m in such a vulnerable position. Couldn’t have asked for better support. Reviewed on: 22nd July 2021

A huge weight off my shoulders

From the first call I had with StepChange I knew my worries would be eased massively. They have helped me manage my debts and stopped me feeling isolated and buried under mountains of worry. Because of them I’ve been able to manage my money better and clear debts in a way I never would of done otherwise. Thank you. Reviewed on: 22nd July 2021

Kind and knowledgeable

I have been with step change for a few years and they made it so easy to speak to them and sort myself out Reviewed on: 22nd July 2021

Step-Change help all.

Step Change was there for me from first contact. They have helped me sort out my finances, so that my debts are being paid off at a figure I can afford. If in doubt give them a call, they are always ready to listen and give advice where needed. Reviewed on: 22nd July 2021

Made me feel human again.

I have always been in control of my finances until my wife and I were both made redundant at the same time. I felt like nothing more than a number when speaking with the creditors. Step Change gave me a voice again and helped me to get back in control. Reviewed on: 22nd July 2021

My debt plan

Great help all round , sorting my finances out to get my money situation back on track Reviewed on: 22nd July 2021

Professional service and excellent company

I highly recommend Stepchange. Professional,discreet service who put your mind at rest and guide you through you money issues. Absolutely brilliant. Reviewed on: 22nd July 2021

Excellent service.

We had a lot of stress with our debts. After contacting Stepchange and sharing our concern, they avised the best solution for us and we are much relieved now. Reviewed on: 22nd July 2021

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