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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always there and ready to help

Nice to talk to someone who listens and take on board what you say Reviewed on: 22nd July 2021

Made such a difference

When I had nowhere else to turn with my debts I reached out to stepchange and within minutes I felt I was back I control and a massive weight was off my shoulders. Everytime I spoke to them they were so helpful and I am so grateful for their help. Reviewed on: 22nd July 2021

Financial lifesaver

It’s no exaggeration to say StepChange helped to saved me from financial ruin. If I could give advice to myself a few years back, when I was internalising my debt problems, it would be to not delay seeking help. StepChange is impartial, non-judgmental and able to offer sound advice. Reviewed on: 22nd July 2021

Brill

Brill Life saving, helping us in every way through our dept. We can not thank you enough Reviewed on: 22nd July 2021

excellent , professional and courteous service

They have made an intolerable situation tolerable. Have given excellent and helpful advice and have excellent customer service Reviewed on: 22nd July 2021

Easy friendly advice

Was worried about managing my debt but advice I received and a management plan I can afford helps me try pay of my debts . I can now breath a bit more easily. Would recommend anyone to contact them. Reviewed on: 22nd July 2021

Great Customer service

Although it has been difficult to get through during the pandemic,step change is one of the best company to manage debts.I no longer receive letters in pursuant of my debts.They have so far done a fab job... Reviewed on: 22nd July 2021

Best advice and support

Stepchange have helped me through very difficult times. The support they give is outstanding. Very considerate and keep me connected with what’s happening with my debts and other services that they provide. Reviewed on: 22nd July 2021

great service great people

Helped me when I didn't think anyone could Reviewed on: 22nd July 2021

Literally a life saver! Thank you.

Until I knew about StepChange I was at the end of my tether - beyond anxious and worried about life and my credit issues. I can’t tell you how StepChange has made life liveable and less stressful. The fact they don’t charge a penny for their help is frankly amazing. I hope one day to be able to repay the help they have given me. Please give this amazing organisation the recognition it deserves. During the pandemic they have literally saved people’s lives and livelihoods (and homes!). Much more deserving than the lenders who allowed me to borrow beyond my means. Thank you x 1000 Reviewed on: 22nd July 2021

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