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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

The advisors are knowledgeable and understanding

The advisors are knowledgeable and understanding of your circumstances and can offer the advice required for your case Reviewed on: 27th May 2026

Great help

Great I’ve used others but these are the best around very helpful wouldn’t recommend anyone else Reviewed on: 27th May 2026

Gave us our life back

We honestly cannot thank StepChange enough for the help and support they have given me and my husband. When you are struggling with debt it can feel overwhelming, embarrassing and lonely, but from the very first conversation they treated us with kindness, respect and absolutely no judgement. They took the time to listen, explain everything clearly and help us find a solution that works for us. One of the biggest things for us is that the service is completely free. Every penny we pay goes towards clearing our debts rather than paying expensive fees, which has made such a huge difference. For the first time in a long time we actually feel in control and able to breathe again. The stress and worry has reduced so much knowing we have support and a proper plan in place. If anyone is struggling financially and feeling scared to ask for help, please know you are not alone. Reaching out to StepChange was one of the best decisions we ever made. Thank you for helping us get our lives back on track. Reviewed on: 27th May 2026

Did it all on line easy to set up

Did it all on line easy to set up Reviewed on: 27th May 2026

Invaluable

I had been in debt for a long time and when I found someone who took the embarrassment and stress out of repaying I couldn't believe it. They dealt with everything! All the scary creditors letters all the pushy letters and emails. Then the repayments. This service has been truly invaluable and I can not be more grateful for them and this service. Everything was made easy and affordable and the customer service is always excellent. Tha m you so much!!! Reviewed on: 27th May 2026

SOME PEOPLE CANT CALL ON A PHONE !.

Slow to answer emails and when they do it say please call us. Not every one has a phone or access to one, some people maybe are deaf or hearing impaired and some people hate talking on a phone due to Depression or anxiety. I my self sufferings the latter. I just wish you could understand and do something about it. Don't tell me call us and we can help ! Reviewed on: 27th May 2026

A positive step

The debts were sorted quickly and they let me know what they would be taking each month. I am kept up to date with the amounts and it is reviewed anually. Reviewed on: 27th May 2026

Best decision

I have to say that it was the best decision i have made for piece of mind and to regain my life stepchange will always support you Reviewed on: 27th May 2026

People very helpful and kind very professional

People very helpful and kind very professional Reviewed on: 27th May 2026

Because there is help, there is hope.

The nightmare isn’t over yet but thanks to Step Change, I have a chance to sort my life out. I can’t thank them enough for making debt management possible and giving me hope for the future. The process takes a while to set up but I kept the faith and now see a way forward. I have to still trust StepChange to negotiate as not all companies have accepted my plan. I am not out of the woods yet but I am in a much better position than I have been in years. Reviewed on: 27th May 2026

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