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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16674 reviews)

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4.95

Based on 16,674 reviews, last reviewed 12th May 2026

94250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You send your payment . You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16674)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I thought everything was lost, but there is life aft...

I thought everything was lost, but there is life after debt with compassion and expert guidance from StepChange. It saved me when I thought my situation was beyond redemption. I will always be extremely grateful . Reviewed on: 6th May 2026

Very easy and comfortable to speak to felt they unde...

Very easy and comfortable to speak to felt they understood my situation very well Reviewed on: 6th May 2026

Just excellent.

Just excellent. As soon as the payments were set up it ran smoothly month to month with no more need for contact with creditors. Reviewed on: 6th May 2026

Great help

They have always been great with me helping me Reviewed on: 6th May 2026

My life has improved as I was struggling financiall...

My life has improved as I was struggling financially especially to pay my rent Reviewed on: 6th May 2026

Really helped me and the people are brilliant.

Really helped me and the people are brilliant. So understanding. Reviewed on: 6th May 2026

Very professional people

Very professional approachable helped me no end .listen and not judgemental came up with a plan Reviewed on: 6th May 2026

A great company .

They helped me when I was struggling and took the worry away. I highly recommend them Reviewed on: 6th May 2026

I was in so much debt and struggling to make payment...

I was in so much debt and struggling to make payments and couldn't see anyway out of it but thanks to stepchange they helped me set up a debt management plan with one manageable monthly payment and helped me clear my debts Reviewed on: 6th May 2026

They have been a life-saver.

They have been a life-saver. They have helped me to consolidate my debt into a manageable monthly amount. They also do all of the hard-work of dealing with the debtors and managing your payments. Thank you. Reviewed on: 6th May 2026

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