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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange made the whole process easy, I was embarr...

Stepchange made the whole process easy, I was embarrassed about the mess I was in but stepchange made me feel relieved about speaking about my situation, I would highly recommend them to help out in any capacity Reviewed on: 27th May 2026

It’s a life-saving service.

It’s a life-saving service. Has helped me manage debt that was crippling and overwhelming. Reviewed on: 27th May 2026

Very well organised and very helpful.

Very well organised and very helpful. Helped remove my debts from my divorce. Would highly recommend to anyone Reviewed on: 27th May 2026

Took the stress away which in itself is priceless.

Took the stress away which in itself is priceless. Liaised with my creditors and organised my finances with a detailed budget, something I’m really not good with. Thank you for everything Reviewed on: 27th May 2026

I can’t thank StepChange enough for the support they...

I can’t thank StepChange enough for the support they gave me during a really difficult time financially. From the very first conversation, they were understanding, non-judgemental and genuinely helpful. They took the time to explain everything clearly, helped me understand my options, and supported me in putting a realistic plan in place to get my finances back under control. The advice was free, impartial and tailored to my situation, which made a huge difference when I was feeling overwhelmed. I’d highly recommend StepChange to anyone struggling with debt or financial worries. Reaching out to them was one of the best decisions I made. Reviewed on: 27th May 2026

Step Change stepped in and helped

Step Change helped out when I felt I had nowhere else to turn. They were understanding, non judgemental and helpful. It took the weight off my shoulders when they contacted creditors, stopped letters and additional interest. Reviewed on: 27th May 2026

I was in £15k debt paying monthly minimums...

I was in £15k debt paying monthly minimums and getting nowhere. Then I found StepChange and decided to give it a go because how much worse could it get. But to my surprise signing up to StepChange and a DMP lifted an enormous weight off my shoulders (what felt like Atlas holding up the world lol) from paying nearly £700/mo to a much more affordable £250ish was such a relief, yes it’s taken longer to pay off the debt but it’s improved my mental health immensely. I’m currently down to £2k and will be debt free by November. THANK YOU STEP CHANGE! Reviewed on: 27th May 2026

Excellent, really helped being on the StepChange DMP

Excellent, really helped being on the StepChange DMP Reviewed on: 27th May 2026

Still have my debt but it now managed and creditors...

Still have my debt but it now managed and creditors are willing to deal with Stepchange and not directly with me. It has removed the stress ot being in debt. Reviewed on: 27th May 2026

Saved me so much stress!

I was seriously stressed and losing sleep over my finances, aa soon as I spoke to StepChange that all changed! They arranged one manageable monthly payment which covered all of my debts, and they dealt directly with debtors on my behalf so I didn't need to worry anymore. It won't be long now until I'm completely debt free, and I can move on with my life. Absolutely brilliant service, but you have to work with them and do your part to be successful. More than happy to recommend them to anyone struggling to keep up. Reviewed on: 27th May 2026

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