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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Changed my life!

Due to the advice and support from StepChange I have, just last month, finished my debt management plan paying everything off in full!! Absolutely changed my life and I feel great! Their advice will be with me for a long time Reviewed on: 22nd July 2021

Put your mind at ease

Advisors are always understanding and helpful Reviewed on: 22nd July 2021

Lifted the weight of world off my shoulders

Young new family, spiralling debt struggling to keep my head above water until I reached out to SC. Helped me budget and get my life back in order. Wish I did it sooner! Reviewed on: 22nd July 2021

Professional and understanding.

On my first and subsequent contact with them I have found them to be professional, helpful and knowledgeable. Reviewed on: 22nd July 2021

Did not feel judged

I was so scared when I made my first call. And was put at ease within minutes. Reviewed on: 22nd July 2021

Very professional and considerate service

I ha be had DMP for over ten years and am nearly at the end and Step change have helped me throughout this repayment period - taking in personal circumstance and look for a suitable plan to help with the financial stress and mental well-being Reviewed on: 22nd July 2021

Amazing service with kind staff

StepChange have been fantastic throughout every step of my journey to being debt free. Their staff are kind, knowledgeable and non-judgmental, at what can be a difficult, stressful and embarrassing time for many people. Their work is helping to change people's lives and remove the stigma and fear around debt. Cannot thank them enough. Reviewed on: 22nd July 2021

Stepchange

Very helpful and friendly and has really helped me out i don't what I would of done without them. Reviewed on: 22nd July 2021

Awesome Service

I urge anyone in debt to get in touch with step change, it has changed our lives and we will be debt free in a couple of months. Reviewed on: 22nd July 2021

So helpful and takes the worry and stress away

So helpful and understanding takes the stress and worry away Reviewed on: 22nd July 2021

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