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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great team

Been handling my debt for seem years now and very helpful team take's a lot of stress and worry out of life. Reviewed on: 22nd July 2021

All round good service with empathy towards the people who use this

Always there to help and understand if anyone gets into trouble Reviewed on: 22nd July 2021

Cant praise Stepchange enough

Been with Stepchange for a number of years every person I have spoken to has been without exception super helpful, understanding supportive and non judgmental! Reviewed on: 22nd July 2021

Changed my life

I was a single parent in a lot of debt with credit cards and overdraft. Stephanie was recommended to me and I have them a call. I have roughly 4 years left before my debts are paid off but Stephanie took over all my debts and took away all the stress. Couldn't recommend them enough. Reviewed on: 22nd July 2021

Thumbs up to Step Change

Every contact with S / C has been a positive experience. The staff are kind, courteous and supportive . They took away the mental stress of being in debt and got my life back on track . Reviewed on: 22nd July 2021

Dont wait to call

These people will help anyone who makes the first call to ask for help, from advice to taking control of everything, they understand how hard it is to ask for help and if it goes wrong they still want to help Reviewed on: 22nd July 2021

Helped me out with fantastic support!

I was at a loss with my finances and debt after my divorce. Reslly dont know what I would of done without Stepchange. So understsnding and dont judge. They really are there to support you every step of the way. Reviewed on: 22nd July 2021

Always there when needed

They have always been helpful direct and knowledgeable they know their job Reviewed on: 22nd July 2021

Just Fantastic

Had never heard of Step Change and was dubious they could actually help. How wrong could I be. From the first phone call to the ongoing support with our repayment plan, they have been simply wonderful. I dread to think what position I would be in mentally and financially if I hadn't got in touch. Reviewed on: 22nd July 2021

Helpful and non judgemental

Stepchange changed my life, period. I always thought because I earned a high income I was always doomed to a life of debt and sleepless nights. Step change understood my issues and have never once made me feel like an idiot. They have always helped and I cannot thank them enough. Stepchange - you changed my life. Thank you. Reviewed on: 22nd July 2021

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