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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Experienced and Friendly people

From the beginning I was wary about discussing my finances in detail. This was because the previous engagement with my original mortgage company tainted my thoughts as there was little understanding or compassion of my situation, accompanied by showing impatience and attitude! However, Step Change have proven to be the opposite of all that! Each person I have talked to at Step Change has been very supportive and I am so pleased that I made contact with them. Reviewed on: 22nd July 2021

Very friendly, helpful, professional and well mannered

Over two years ago I was in a lot of debt with different companies and was unable to make the repayments until someone told me about Step Change, they took all my debt and made it into one affordable monthly payment, since then I am stress free and able to carry on with my job and also live a happy life thanks to Step Change. Reviewed on: 22nd July 2021

Life savers

Without their help I wouldn’t be where I am today, can’t thank them enough. Reviewed on: 22nd July 2021

Saved me from unbelievable anxiety and debt stress

Helpful, practical, empathetic. Can’t thank step change enough. Reviewed on: 22nd July 2021

A Very Special Port in a Storm

Debt and the inability to clear it can make the individual inward looking or worse, like an ostrich with its head in the sand. Once the individual has found the strength to address the problem, StepChange is there to help. I cannot rate their empathy and, more importantly, their sympathetic practical guidance highly enough. Reviewed on: 22nd July 2021

Payment Plan

Step Change were brilliant helping to set up my payment plan, explained everything and dealt with my creditors. Reviewed on: 22nd July 2021

help without judging

I have had a brilliant experience with Step Change They have been so supportive and non judgmental I would never been able to sort out my debt problems without them Reviewed on: 22nd July 2021

Brilliant

They have always been very understanding with our situation, can’t fault them. Reviewed on: 22nd July 2021

Helping me get out of my hole

After many years of sleepless night due to mounting debt StepChange is helping on my journey to becoming debt free Reviewed on: 22nd July 2021

So helpful

I’ve always found StepChange so helpful and considerate. Really happy to be dealing with them Reviewed on: 22nd July 2021

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