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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and understanding.

Always considerate and understanding. Explain everything properly so you understand even the complicated things you need to know. Reviewed on: 22nd July 2021

Helped me through a bad period when I had nowhere to turn too . Probably saved my life and marriage with the support and understanding they provided

I ran up online gambling debts due to depression.my husband found out as I was of control trying to pay credit cards. In several occasions it crossed my mind there was only one way out the mess but I got in touch with StepChange . They listened and helped . Made me realise I’m not alone . I have never gambled since and I am in a happy place . They made me realise I can live on a budget and still have some money for important things in life . I owe StepChange a massive thankyou. Reviewed on: 22nd July 2021

Put my life back on track

Had nearly 10yrs with stepchange everything was perfect from start to nearly finished Reviewed on: 22nd July 2021

A bright light when I was in a dark place!

I got to a point when I could not see a way out of the financial mess I was in. One phone call and not only was I given a solution, it was explained my choices and the processes in both a clear and more importantly, a non judgemental manner! I felt the person I spoke to really understood my plight and genuinely wanted to help me. Over the years I have spoken to quite a few staff from the company and have always been given the help and advice I need in a caring and understanding manner!!! I have recommended them to other people who have similar problems to mine already and will continue to do so. They were and still remain a lifeline for me. Reviewed on: 22nd July 2021

Excellent service

They have helped me with my debt so far excellent service Reviewed on: 22nd July 2021

Sunshine

There's always light at the end of the tunnel with stepchange. Thank you Reviewed on: 22nd July 2021

So supportive

My debt management plan has afforded a way to pay my creditors,very grateful Reviewed on: 22nd July 2021

Quick and easy to understand

Easy to set up, has always answered any questions, and loads of information on the Web site Reviewed on: 22nd July 2021

I do not know what I would have done without them. Excellent service

Stepchange has changed my life. They have been very understanding and helpful with my situation. With their help I have almost cleared my debts and feel like i can manage my money in a more responsible way. Reviewed on: 22nd July 2021

Excellent service and help from all contacts

Total management of debt and always available Reviewed on: 22nd July 2021

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