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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and understanding of circumstances

Very helpful and understanding of Individual circumstances. They give you help along the way and information on the best thing for your situation. But more importantly they ease the stress that you are under by dealing with your creditors and help to negotiate a plan to suite both parties and becoming debt free Reviewed on: 22nd July 2021

Great help

Helped me out when I couldn’t find a solution to my failed business debts gave me hope and put me on the right track to clearing those debts fast and friendly service Reviewed on: 22nd July 2021

Life savers

Step Change got us in control of our debts and our lives again. We thank you so much for helping us and I highly recommend them. Top service! Reviewed on: 22nd July 2021

Step change is awesome

Very professional and helpful Staff members are excellent Reviewed on: 22nd July 2021

They take the stress out of debt

I have used stepchange twice now and always recommending them. They are patient they explain things clearly and always available if you have further questions. They take the stress out of debt Reviewed on: 22nd July 2021

The best debt management people

Always helpful friendly and understanding Reviewed on: 22nd July 2021

help when needed

money problems were causing health problems, but stepchange helped from the start Reviewed on: 22nd July 2021

Debt management

Stepchange are a fantastic company who look after their clients eith companion Reviewed on: 22nd July 2021

Great

Helped me out me to start to become debt free Reviewed on: 22nd July 2021

I'd be in a mess without them!

They've been so kind and caring in helping me sort out my debts. Thanks to Step Change I am able to manage my money better and also sleep at night knowing it is all under control. Thank you so much! Reviewed on: 22nd July 2021

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