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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great

Helped me out me to start to become debt free Reviewed on: 22nd July 2021

I'd be in a mess without them!

They've been so kind and caring in helping me sort out my debts. Thanks to Step Change I am able to manage my money better and also sleep at night knowing it is all under control. Thank you so much! Reviewed on: 22nd July 2021

Brilliant service

What a great service stepchange is sorted my debt problems within a few days and I got my life back on track I'm not completely debt free yet but I'm well on my way with a manageable monthly payment Reviewed on: 22nd July 2021

This charity is a god send

If it wasn't for stepchange I'm not sure I'd be here now. Life changers Reviewed on: 22nd July 2021

Helped me when nobody else would

I won't say that it was easy but not as hard as it could have been. My plan is almost ended but i can honestly say without stepchange it would have been decades before my financed were resolved. Thank you your staff have always been unfailingly polite and helpful. Reviewed on: 22nd July 2021

I would recommend step change to my family and friends

Step change people are very helpful and caring Reviewed on: 22nd July 2021

Your amazing.

Ever since I’ve been with you I’ve had not one bit of trouble from any of my creditors before I went to you I was constantly getting threatening calls some were really scary especially when your a single mother. So your my angels. Thank you very much Reviewed on: 22nd July 2021

Life Saver!

Helped me sort my finances and I’m nearly debt free. Non-judgemental, friendly advice and information. Reviewed on: 22nd July 2021

Helpful and sympathetic

I got into a financial mess and didn’t know where to turn. Stepchange has made getting debt free less frightening. Being so much in debt is embarrassing, and I was made to feel less stressed. They contacted people I owed money too and got my account free from interest. Just brilliant, can’t thank them enough Reviewed on: 22nd July 2021

Life changing

StepChange has helped me get my life back on track without feeling judged!! Reviewed on: 22nd July 2021

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