Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Brilliant service

5
What a great service stepchange is sorted my debt problems within a few days and I got my life back on track I'm not completely debt free yet but I'm well on my way with a manageable monthly payment Reviewed on: 22nd July 2021
Chris 's avatar
Chris

This charity is a god send

5
If it wasn't for stepchange I'm not sure I'd be here now. Life changers Reviewed on: 22nd July 2021
Shane Prout's avatar
Shane Prout

Helped me when nobody else would

5
I won't say that it was easy but not as hard as it could have been. My plan is almost ended but i can honestly say without stepchange it would have been decades before my financed were resolved. Thank you your staff have always been unfailingly polite and helpful. Reviewed on: 22nd July 2021
susan marritt's avatar
susan marritt

I would recommend step change to my family and friends

5
Step change people are very helpful and caring Reviewed on: 22nd July 2021
Mahbub Ahmed 's avatar
Mahbub Ahmed

Your amazing.

5
Ever since I’ve been with you I’ve had not one bit of trouble from any of my creditors before I went to you I was constantly getting threatening calls some were really scary especially when your a single mother. So your my angels. Thank you very much Reviewed on: 22nd July 2021
Janet R's avatar
Janet R

Life Saver!

5
Helped me sort my finances and I’m nearly debt free. Non-judgemental, friendly advice and information. Reviewed on: 22nd July 2021
Clare's avatar
Clare

Helpful and sympathetic

5
I got into a financial mess and didn’t know where to turn. Stepchange has made getting debt free less frightening. Being so much in debt is embarrassing, and I was made to feel less stressed. They contacted people I owed money too and got my account free from interest. Just brilliant, can’t thank them enough Reviewed on: 22nd July 2021
Sandra Macdonald's avatar
Sandra Macdonald

Life changing

5
StepChange has helped me get my life back on track without feeling judged!! Reviewed on: 22nd July 2021
Louise's avatar
Louise

Life changing

5
No judgement, a weight off your shoulders from first time speaking to them it literally is the answer to getting your life back again Reviewed on: 22nd July 2021
Loz's avatar
Loz

Life changing

5
Approachable understanding charity. Hope you win the award you deserve it. Reviewed on: 22nd July 2021
pfinn708@gmail.com's avatar
[email protected]

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill