Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helpful for everyone with debts

Over the years it has eased my mental concerns with debt Reviewed on: 22nd July 2021

Lifesavers

I contacted StepChange at a very dark time of my life. They professionally supported me back into the light. I’m now a third of the way to being debt free and back out in light. Reviewed on: 22nd July 2021

Stepchange actually really help people who most need it

Continually helping me, actually understand your position and do not judge. Reviewed on: 22nd July 2021

Superb

Superb service and support. Non judgmental and friendly. Reviewed on: 22nd July 2021

Excellent Service

Step Change helped me and still is helping me through a very distressing time in my life, would highly recommend. Reviewed on: 22nd July 2021

Great help in bleak times

Just really helpful and sorted me out of a bad situation that I found myself in. Reviewed on: 22nd July 2021

Stepchange

Stepchange have supported me so much with my debt.The staff are professional and kind and always so helpful.They are lifesavers. Reviewed on: 22nd July 2021

Put you at ease and help find solutions

Very helpful from start of the process and give you all options to resolve personal situation Reviewed on: 22nd July 2021

Very caring charity

Step change has been really helpful in my debt through their advice and services Reviewed on: 22nd July 2021

Very helpful in very distressing personal problems

I cannot thank Stepchange enough for all there help and expertise, a huge weight has been taken off my shoulders. Thank you Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6448 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt management
from Creditfix 4.70 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub