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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helpful

Friendly staff, don’t judge you always there to help Reviewed on: 22nd July 2021

Just amazing, helped me manage my debts and stress.

Before step change I was on a slippery slope with debt, they have been so good and help me control my debts and keep the creditors to one side. I can’t thank them enough. Reviewed on: 22nd July 2021

Completely trustable

Its a granted opportunity to finish your debt with different companies and banks. Reviewed on: 22nd July 2021

Very helpfull

Took the stress away from me and worry l cannot how much it really helped me thanks for all your help Reviewed on: 22nd July 2021

Helpful for everyone with debts

Over the years it has eased my mental concerns with debt Reviewed on: 22nd July 2021

Lifesavers

I contacted StepChange at a very dark time of my life. They professionally supported me back into the light. I’m now a third of the way to being debt free and back out in light. Reviewed on: 22nd July 2021

Stepchange actually really help people who most need it

Continually helping me, actually understand your position and do not judge. Reviewed on: 22nd July 2021

Superb

Superb service and support. Non judgmental and friendly. Reviewed on: 22nd July 2021

Excellent Service

Step Change helped me and still is helping me through a very distressing time in my life, would highly recommend. Reviewed on: 22nd July 2021

Great help in bleak times

Just really helpful and sorted me out of a bad situation that I found myself in. Reviewed on: 22nd July 2021

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