Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

One of the best

There alway there to help and put u mind at rest and make u feel that u not alone thank u step change Reviewed on: 22nd July 2021

Always Helpful

Stepchange has always been there for me and many others esp for our mental health. My debts were so overwhelming pushing my depression down then impacting on the other parts of my life and esp my family. They have helped me see the light at the end of the tunnel. Reviewed on: 22nd July 2021

Amazing people doing a great job.

A cut in hours lost me half of my income, subsequent loss of government support cut what was left by around one third. I continued paying bills and debts in the hope of finding a solution but none came, savings gone I decided to follow the banks own advice and contacted stepchange, although some trepidation remained, after just one phone call the worries faded away, affordable payments were arranged, and now I have a basic but worry-free financial existence. All I can offer is thanks but that they have in abundance. Reviewed on: 22nd July 2021

Excellent Help when needed Help!

Professional help and advice when I needed it and people at Stepchange give very professional advice and are very Experienced to the best way forward Reviewed on: 22nd July 2021

Peace of mind.

I cant bear to think where i would be without the hell of stepchange. My saviours. Put you at ease and dont judge. Reviewed on: 22nd July 2021

Life savers

They've helped me out of a dark place in my life Reviewed on: 22nd July 2021

Helpful and understanding

Stepchange have been very helpful this past year and very understanding. Thank you so much Reviewed on: 22nd July 2021

Life changing help

Got help and much needed advice from day one, if I hadn’t got on this debt management plan I dread to think where I would be now. Keep up the great work you do at Step Change.. Reviewed on: 22nd July 2021

Life Savers

After burying my head in the sand n dreading money I took the decision to contact StepChange and ask for help. They are amazing, never judging but praising you for your achievements for being back in control. Any questions or queries are dealt with in such a calming way and even though I’m still in my DMP I feel as though the world has been lifted from my shoulders. Keep up the good work StepChange. Reviewed on: 22nd July 2021

Light at end of tunnel

We in our 70’s due to bad health lost our business we were devastated nowhere to turn then StepChange was recommended to us And we were able to see the light at the end of our tunnel. Highly recommend Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6448 reviews
Debt advice
from My Debt Plan 4.85 from 386 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub