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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Stress busting.

I was completely stressed out with trying to set up payment plans with my creditors knowing how important this was having previously had a business that was declared bankrupt. From day one when I phoned for advice to the present day - I have found every member of their team whom I have dealt with to be kind, understanding and knowledgeable. They go to great lengths to make you see that there is light at the end of the tunnel. I am still on my plan and will be for a few more years but I know that if I need help or advice I can just pick up the phone. They certainly stopped me from “going over the edge”. They richly deserve this nomination. Reviewed on: 22nd July 2021

Straightforward, nothing hidden.

Helpful, supportive and flexible at all times, and very very patient. Transparent and always keeping one informed. Reviewed on: 22nd July 2021

Free of debt

I started by DMP in 2008 with support from Step change I took control of my debts. This my final year of my plan and I'll be debt free! Thank you for your support to get me where I am now. I would recommend step change to anyone in financial difficulty. Reviewed on: 22nd July 2021

Easy to deal with take a lot of stress away

Been amazing to deal with nothing is a problem and they make the whole situation feel easy Reviewed on: 22nd July 2021

Best debt relief people around

Helped when I had nowhere else to turn very friendly to talk to and it was like a weight lifting thoroughly recommend Reviewed on: 22nd July 2021

So supportive

The charity have been very supportive and knowledgeable I have recommended them several times. Reviewed on: 22nd July 2021

Excellent care and customer service

When in a desperate state and knew I had to take control of my debt, Step Change were patient and considerate. They were also always available when I had any questions or queries. Not just by email but also by phone. So when you felt in a vulnerable state, you could speak to a human who was always clear when explaining and always able to answer any question. I have felt so much better knowing I am paying off my debts in a manageable plan. Reviewed on: 22nd July 2021

Fantastic service

Stepchange have been wonderful, so helpful and informative, they took the stress away and without judgement. Reviewed on: 22nd July 2021

Great Advice, Great People

They have helped me get my finances in better shape and take all the stress out of dealing with my creditors face to face (although my creditors were easy to deal with). I would deffo recommend. Reviewed on: 22nd July 2021

Feel in control of my debts

Always nice to have someone fighting your corner Reviewed on: 22nd July 2021

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