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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service

Stepchange have been wonderful, so helpful and informative, they took the stress away and without judgement. Reviewed on: 22nd July 2021

Great Advice, Great People

They have helped me get my finances in better shape and take all the stress out of dealing with my creditors face to face (although my creditors were easy to deal with). I would deffo recommend. Reviewed on: 22nd July 2021

Feel in control of my debts

Always nice to have someone fighting your corner Reviewed on: 22nd July 2021

Good people to have on your side

I have dealt for a good few years and have found Step Change good for professional advice and their friendly approach Reviewed on: 22nd July 2021

Save lives

This service left me feeling later, it helped me understand how to do things. Reviewed on: 22nd July 2021

Step Change saved my life.

After calling stepchange I felt like a huge weight had been lifted from my shoulders.My finances were out of control .My mental health suffered greatly. I cannot thank Step change enough for all their help.They didn't judge my situation, just helped every step of the way.I am now almost debt free thanks to them. Reviewed on: 22nd July 2021

Brilliant

Helpful and very understanding Staff are very friendly Reviewed on: 22nd July 2021

Very helpful

Helped when I was going through a bad spell Reviewed on: 22nd July 2021

less stress

Stepchange reduced the stress i was having from financial worries Reviewed on: 22nd July 2021

Professional

Very good indeed treated nicely with professional people very pleased Reviewed on: 22nd July 2021

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